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BuluPet Hotel & Grooming

About Bulu

Run by people who’d trust it with their own pets.

“Bulu” is Malay for fur. We opened in 2019 in Setia Alam after our founder’s cat hated every boarding place she tried. We built the one we wished existed.

Our story

A calm second home, on purpose.

Our founder, Aini, was a groomer who spent years watching pets arrive at boarding places stressed and leave sick. Rows of cages. Cats beside barking dogs. One carer for forty animals.

So she built Bulu around three ideas: every guest gets a real room, cats and dogs never share air or corridors, and every owner hears from us twice a day. Six years on, most of our guests are repeat bookings, and many arrive wagging or purring.

We’re small on purpose. With one carer for every eight guests, day and night, nobody gets lost in the crowd.

on Google, from 312 reviews
4.9
looking after Klang Valley pets
6 yrs
carer to guest ratio, day and night
1 : 8

The team

The people your pet will meet.

Every carer is trained in pet first aid and cat-friendly or dog-friendly handling. You’ll learn their names, and they’ll learn your pet’s.

Cleanliness

How we keep every room spotless and safe.

Pet owners ask about cleanliness first, and they should. This is our routine, every day of the year, Raya included.

A carer in gloves disinfecting an empty pet room with a mop

  • Between every guest

    Room reset

    Bedding removed, every surface scrubbed with a veterinary-grade, cat-safe disinfectant, left for the full contact time, then aired out.

  • Every day

    Litter, floors and bowls

    Litter scooped three times a day, floors mopped twice, and bowls washed and sanitised after every meal.

  • Every wash

    Laundry at 60°C

    Fragrance-free detergent, hot wash and sun-dried when possible. Your pet’s own blanket stays with them.

  • All the time

    Separate wings and clean air

    Cats and dogs never share corridors, doors or air. The cat wing has HEPA purifiers and calming diffusers.

  • At check-in

    Health screening

    Vaccination cards, a nose-to-tail check and a look for fleas and ticks. A guest who is unwell is moved to a quiet isolation room, and we call you.

  • Every month

    Pest control and deep clean

    A licensed pest-control visit and a full deep clean of the wings, while the rooms are empty.

Health first

A vet who knows your pet’s name.

Our partner vet clinic is six minutes from the door. Dr Nadia visits every Thursday for health checks, is on call 24 hours, and has the full care card of every guest.

  • We call you before any treatment, except in a true emergency.
  • Vet fees are charged at cost, with no markup, and you get the report.
  • Arrival screening catches fleas, ticks, ear mites and skin issues early.
  • Chronic conditions such as diabetes and kidney disease: please tell us, we can manage them.

House rules

Simple things that keep every guest safe and happy.

  • Vaccines: dogs need DHPPiL and rabies, cats need F3 or F4, all up to date. Bring the card.
  • Flea and tick treatment within 30 days of check-in. We can apply one for RM 35 if you forget.
  • Bring your pet’s own food, portioned and labelled for each meal. We never switch diets.
  • A favourite blanket, a toy or an unwashed T-shirt that smells like home. No rawhide or small chew toys, please.
  • Dogs must be at least 4 months old and cats 3 months old, with the vaccination course finished.
  • Unspayed females in heat cannot join our group play; we offer a private room for the stay instead.
  • A pick-up after 6:00 pm is charged half a night; after 7:00 pm, a full night.
  • We call you before any vet visit, except in a true emergency. Vet fees are charged at cost.

More in the full FAQ.

Come and see for yourself.

The best way to know if we’re right for your pet is to visit. Book a 20-minute tour, any day between 10 am and 5 pm.

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